Public Grievances Cell is the Chief Passport Officer Office with contact details, address, inquiry number and map location of the area. Contact details of Public Grievance Officer, National Call Center / IVRS with online response and suggestions are given below.

Public Grievances Cell

Public Grievances Cell

(Please give full details of Passport application along with file number)

Public Grievance Officer

PSP Division, Ministry of External Affairs
Room No. 24, Patiala House Tilak Marg, New Delhi – 110001

Tel. No.: +91 11 23384497/23384519
Fax No.: +91-11-23384461


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National Call Centre/IVRS

For any information and suggestions on Passport services, please call at 1800-258-1800 (Toll Free No)


Citizen Service Executive Support: 8 AM to 10 PM
Automated Interactive Voice Response (IVRS) Support: 24 hours

We are temporarily facing connectivity issues at toll-free number 1800-258-1800 in Jammu & Kashmir and the North East States. Citizens are requested to dial 040-66720567 (paid) for J&K and 040-66720581 (paid) for NE states. Inconvenience caused is regretted.

Public Grievances Cell Office Root Map

Note: We are not affiliated with the Ministry of External Affairs, Government of India. We only provide passport Office details, consultancy services with the help of reliable sources.

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